FAQS

We’ve pulled together below a list of FAQs – but if you still have questions, please don’t hesitate to get in touch.

Q: How long is an appointment?

A: We book in our brides for 90 minutes. The appointment includes a consultation with Jenny, time to try on bridal gowns and accessories, as well as the order administration including payment, if you find ‘the one’.

If you’ve already found your dream wedding dress and would like to find your perfect bridal accessories, we may book you in for a shorter appointment (typically an hour).

Q: Can I bring people with me to the appointment?

A: Of course! Having people there to share opinions and offer support is a massive part of the process. Up to three of your bride tribe is recommended – any more can make you feel confused! Choosing those closest to you and most honest helps.

If you prefer to come alone (it’s becoming increasingly popular!) – that’s not a problem. Jenny will provide support and guidance as required.

Q: What should I wear for the appointment?

A: Ideally, wear nude or white lingerie and a strapless bra (if you have one!)  Also bring shoes with a similar heel height which you will wear on the big day – this will help you get a feel for how the gown will sit when worn. Note we do not have sample shoes available for you to try.

Q: What is the price range in your boutique?

A: Our gowns range from £630 to £1,900. 

Our accessories (veils, belts, hair vines, hair pins, hoops and vintage hankies) range from £30 to £750.

Q: I like another dress by one of your designers – can you order it in?

A: Jenny has excellent relationships with the wedding dress designers and can often locate your desired sample gown for you to try. Loans of wedding dresses that are not stocked in the boutique are subject to an administration fee which will be discussed with you before the gown is requested. 

Q: How long will it take for my gown to arrive once I have placed an order?

A:  Order times vary, but we recommend allowing up to 6 months for the gown to arrive with us.  Additionally, ideally allow at least 10 weeks prior to your wedding day to visit your seamstress for final fittings.

All of our designers can accommodate shorter delivery times if required, for an additional cost. If this is likely to apply, Jenny will discuss this with you. 

Q: How do I pay for my order?

A: A minimum 50% deposit is required when you place your order. The remainder is due when your items are ready to be sent to our boutique. Your final payment and collection appointment will be arranged once this has been confirmed with the designer. Until your final payment has been processed in full, your order will not be despatched. 

We accept payment by cash, BACS and all major credit and debit cards.

Q: Do you offer alterations?

A:  We work exclusively with a very experienced local seamstress who can discuss alterations required and the associated price with you separately. We do not offer an alterations service in house.

Q: Do you have bridesmaids dresses?

A: Currently we do not offer any bridesmaids dresses.

Q: How do I get in touch?

A: However you like! Phone, WhatsApp, email, Facebook, Twitter, Instagram – whatever suits you best – have a look at our Contact page

Q: Do you have a Privacy policy?

A: Yes, you can access it at the bottom of each page of our website, or here: Privacy policy