FAQS

We’ve pulled together below a list of FAQs – but if you still have questions, please don’t hesitate to get in touch.

Q: How long is an appointment?

A: We book in our brides for 90 minutes. The appointment includes a consultation with Jenny, time to try on bridal gowns and accessories, as well as the order administration including payment, if you find ‘the one’.

If you’ve already found your dream wedding dress and would like to find your perfect bridal accessories, we may book you in for a shorter appointment.

Q: Can I bring people with me to the appointment?

A: Of course! We completely understand that having people there to share opinions and offer support is a massive part of the process. We would recommend bringing up to three people – any more can make you feel confused! We find that bringing those closest to you and most honest helps.

If you prefer to come alone (some brides do!) – that’s not a problem. We will provide support and guidance as required.

Q: What should I wear for the appointment?

A: We recommend you wear nude or white lingerie and a strapless bra (if you have one!)  Also bring shoes similar to that which you will wear on the big day – this will help you get a feel for how the gown will sit when worn. Note we do not have sample shoes available.

Q: What is the price range in your boutique?

A: Our gowns range from £950 to £1,900. 

Our accessories (veils, belts, hair vines, hair pins, hoops and vintage hankies) range from £30 to £750.

Q: I like another dress by one of your designers – can you order it in?

A: We have excellent relationships with our designers and can often locate your desired sample gown for you to try. This will be subject to an administration fee which will be discussed with you before the gown is requested.

Q: How long will it take for my gown to arrive once I have placed an order?

A:  Order times vary, but we recommend allowing up to 6 months for the gown to arrive with us.  Additionally, we recommend allowing at least 10 weeks prior to your wedding day to visit your seamstress for final fittings.

All of our designers can accommodate shorter delivery times if required, for an additional cost.

Q: How do I pay for my order?

A: On placing your order, a minimum 50% deposit is required. The remainder is due when your order is ready to be sent to us. We will call to arrange your final payment and book an appointment for gown collection. Your order will not be shipped to us until the final payment has been processed in full.

We accept payment by cash, BACS and all major credit and debit cards.

Q: Do you offer alterations?

A:  We work exclusively with a very experienced local seamstress  who can discuss alterations required and the associated price with you separately. We do not offer an alterations service in house.

Q: Do you have bridesmaids dresses?

A: Currently we do not offer any bridesmaids dresses.

Q: How do I get in touch?

A: However you like! Phone, email, Facebook, Twitter, Instagram – whatever suits you best – have a look at our Contact page